Is LCS Commercial insured and bonded?

Yes. LCS Commercial is fully insured and bonded, providing liability and property damage coverage as well as employee bonding and all other applicable forms of insurance coverage.

Will I know who has access to my facility?

Yes. You will be provided with the name, employee # and a photograph of all people that will be performing cleaning services in your facility. All employees are screened for your protection. They are neat in appearance and carry proper company identification.

Does LCS Commercial have an emergency phone number in case I need it?

Yes. We provide our customers with an emergency phone number and can be reached 24-hours a day should an unexpected event take place.

Does LCS Commercial pay attention to details?

Yes. We believe that every element of the cleaning job – no matter how small – contributes to the overall quality of our service. For this reason, we developed the Quality Control Protocol that assures all the cleaning tasks are completed to our customer’s satisfaction.

Can you come to clean after 5pm?

Yes, if this is the time that works for you.

Do we need to give you a key?

Yes, that will be the more reliable procedure. We are fully insured and bonded, and a copy of our insurance certificate can be sent to you upon request. Only authorized personnel will have access to your premises.

How early in the morning could you start?

Depending on where your offices are located, we can arrive between 8:00 a.m. and 9:00 a.m. If you are near Gaithersburg, we can start earlier. Please be aware that we will do the best we can not to interrupt your work routine.

How many people will come to clean?

It will depend of the amount of work that is involved and the time of the day that we agree to do the job.

Should we tip your employees?

Only if you wish to. Most companies tip during the Holidays.

What happens if there is a snow storm and you can’t come to clean?

You will be notified of a change in the schedule. We will clean as soon as  possible.